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These Terms of Service apply to purchases from and use of services offered by Ashley Harmon-Poston (“Ashley,” “we,” “us,” or “our”). Harmon(y) Coaching is the brand name under which Ashley currently offers coaching services and related products.
By placing an order, you acknowledge that you have reviewed and agree to these Terms of Service, the Return and Refund Policy, the Privacy Policy, the applicable offer description, and any additional agreement associated with your purchase.
ELIGIBILITY
You must be at least 18 years old and legally able to enter into a binding agreement to make a purchase.
You agree to provide accurate, current, and complete billing and contact information and to update that information when necessary.
OFFER-SPECIFIC TERMS
Each service, program, workshop, or product may have its own description, schedule, inclusions, eligibility requirements, expiration terms, cancellation rules, or client agreement.
Those offer-specific terms are incorporated into these Terms of Service. If an offer-specific agreement directly conflicts with these general terms, the offer-specific agreement will control for that purchase.
PRICES AND PAYMENT
Prices are shown in U.S. dollars unless otherwise stated. You agree to pay the price, taxes, and any other charges disclosed before you complete your purchase.
Promotional codes and discounts must be applied at checkout and will not ordinarily be applied retroactively. We reserve the right to correct pricing or listing errors before fulfilling an order. If an error affects a completed purchase, we will contact you with an appropriate resolution.
Payments are processed by independent payment processors. We do not directly receive or store your complete payment-card number.
PAYMENT PLANS
When a payment plan is offered, it is a method of paying a fixed purchase price in installments. It is not a subscription, trial, or month-to-month arrangement.
By selecting a payment plan, you:
• Commit to paying the entire stated purchase price;
• Authorize the scheduled installments disclosed at checkout to be charged to your selected payment method;
• Agree to keep a valid payment method on file until the balance is paid; and
• Understand that discontinuing participation does not cancel the remaining balance.The installment amount, number of installments, and payment schedule will be disclosed before purchase.
If a scheduled payment fails, we may notify you, retry the payment through our payment processor, and ask you to provide an updated payment method. You will have seven calendar days after notice to resolve the failed payment unless a different period is stated in your offer-specific agreement.
We may pause sessions, access, materials, messaging support, or other services while a payment remains overdue. Any unpaid balance will remain due, subject to applicable law.
REFUNDS AND CANCELLATIONS
Purchases are governed by our Return and Refund Policy and any offer-specific cancellation or rescheduling terms.
Unless otherwise stated, purchases are nonrefundable. Failure to participate, schedule sessions, complete assignments, use available support, or achieve a particular result does not create a right to a refund.
ADDITIONAL CLIENT AGREEMENTS
Certain services may require a separate coaching agreement, informed-consent document, fitness waiver, health questionnaire, or similar document.
If an additional agreement is required, participation may not begin until it has been completed. Any additional agreement will apply only to the service it addresses.
If you are presented with a required agreement only after purchasing and choose not to accept it before receiving services or materials, contact us promptly. We may cancel the purchase and refund the amount paid, subject to applicable law and any terms disclosed before purchase.
SCHEDULING AND PARTICIPATION
You are responsible for scheduling and attending sessions, completing required forms, and communicating scheduling conflicts in accordance with the terms of your particular service.
Late-cancellation, missed-session, rescheduling, expiration, and communication policies may vary by offer and will be provided in the applicable listing or client agreement.
You are responsible for having suitable technology, internet access, and a reasonably private environment for virtual services.
NATURE OF COACHING
Coaching is a collaborative process intended to support reflection, goal setting, behavior change, planning, and personal or professional development.
Coaching is not psychotherapy, mental-health treatment, medical care, physical therapy, legal advice, financial advice, or any other licensed professional service. Coaching is not a substitute for diagnosis or treatment from an appropriately qualified professional.
Fitness and nutrition information is provided for general educational and coaching purposes. It is not individualized medical treatment or a substitute for advice from a physician, registered dietitian, physical therapist, or other qualified healthcare provider.
You are responsible for determining whether an activity is appropriate for you and for consulting an appropriate professional when needed, particularly if you have an injury, medical condition, pregnancy, history of disordered eating, or other health concern.
CLIENT RESPONSIBILITY AND RESULTS
You remain responsible for your own decisions, actions, wellbeing, and results.
We do not promise or guarantee any particular personal, professional, financial, fitness, nutrition, health, or other outcome. Testimonials and examples describe individual experiences and do not guarantee that you will achieve the same result.
INTELLECTUAL PROPERTY
Unless otherwise stated, all materials provided through our website, programs, services, workshops, and digital products are owned by or licensed to Ashley Harmon-Poston.
Your purchase grants you a limited, personal, nonexclusive, nontransferable right to use the materials for your own individual purposes. You may not copy, reproduce, publish, sell, sublicense, distribute, share login credentials, upload materials publicly, or use the materials to create or provide competing products or services without prior written permission.
ACCEPTABLE CONDUCT
You agree not to misuse the website, services, community spaces, technology, or materials; interfere with other participants; engage in harassment or unlawful conduct; or infringe another person’s rights.
We may restrict or terminate access for material misconduct, nonpayment, abuse, or violation of these terms. Any financial consequences will be handled in accordance with the applicable agreement, refund policy, and law.
THIRD-PARTY SERVICES
We may use third-party providers for website hosting, payment processing, scheduling, video conferencing, forms, communications, file storage, analytics, and related business functions.
Your use of those services may also be subject to the provider’s own terms and privacy practices. We are not responsible for a third party’s independent acts, outages, security incidents, or service changes, although we will take reasonable steps to address issues affecting services you purchased from us.
SERVICE AVAILABILITY
We may reasonably modify the timing, delivery method, technology, or nonmaterial features of a service when necessary. We will not materially reduce a purchased service without offering an appropriate alternative or remedy.
We are not responsible for delay or interruption caused by circumstances reasonably outside our control, including illness, emergencies, power or internet failures, severe weather, natural disasters, or third-party platform outages.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ashley Harmon-Poston will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your purchase, participation, use of materials, or inability to access a service.
To the fullest extent permitted by law, our total liability arising from a particular purchase will not exceed the amount you paid for that purchase.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limits any nonwaivable consumer right.
GOVERNING LAW
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where the mandatory laws of your jurisdiction apply.
Before pursuing formal legal action, you agree to contact us and make a reasonable good-faith effort to resolve the dispute informally. This does not prevent either party from exercising rights or seeking remedies available under applicable law.
CHANGES TO THESE TERMS
We may update these Terms of Service as our business, services, or legal obligations change. The effective date above identifies the current version.
The terms in effect when you make a purchase will ordinarily govern that purchase unless a change is required by law or you agree to updated terms.
CONTACT
Questions about these terms, billing, or a purchase may be sent to:
Ashley Harmon-Poston
Harmon(y) Coaching
ashley@ashleyharmon.net
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This Return and Refund Policy applies to purchases from Ashley Harmon-Poston (“Ashley,” “we,” “us,” or “our”). Harmon(y) Coaching is the brand name under which Ashley currently offers coaching services and related products.
ALL SALES ARE FINAL
Unless a specific product or service listing expressly states otherwise, all purchases are final and nonrefundable, except where a refund is required by law.
Please review the applicable offer description, price, schedule, and included services carefully before purchasing. If you have questions before purchasing, contact ashley@ashleyharmon.net.
COACHING SERVICES AND PROGRAMS
Payments for coaching sessions, packages, and programs are nonrefundable once purchased, including if you:
• Change your mind;
• Decide not to participate;
• Do not complete the program;
• Miss or choose not to schedule available sessions; or
• Do not use all included resources or support.Rescheduling, missed-session, expiration, and cancellation terms for a particular coaching service may be provided in the applicable offer description or client agreement.
PAYMENT PLANS
A payment plan divides the total purchase price into installments. It is not a subscription, trial, or month-to-month service.
By selecting a payment plan, you agree to pay the entire stated purchase price according to the payment schedule presented at checkout. Choosing to discontinue or stop participating in a service does not cancel the remaining installments or create a right to a refund.
DIGITAL PRODUCTS AND MATERIALS
Purchases of downloadable resources, recordings, templates, guides, courses, and other digital materials are final and nonrefundable once access or delivery has been provided, except where otherwise stated or required by law.
WORKSHOPS AND EVENTS
Unless the applicable listing states otherwise, workshop and event purchases are nonrefundable. If a workshop or event is rescheduled, your purchase will ordinarily transfer to the new date. Any additional cancellation or transfer terms will be provided in the applicable listing.
CANCELLATION BY US
If we cancel a service, program, workshop, or event and do not provide a reasonable alternative, you will receive a refund for the portion that was not delivered.
If an ongoing program ends early because we are unable to continue providing it, any refund will be based on the undelivered portion of the program. No refund will be owed for services or materials already provided.
BILLING QUESTIONS
If you believe you were charged incorrectly or without authorization, contact ashley@ashleyharmon.net promptly so we can investigate. Nothing in this policy limits any billing-dispute or consumer-protection rights that cannot legally be waived.
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This Privacy Policy explains how Ashley Harmon-Poston (“Ashley,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information through the Harmon(y) Coaching website, online store, communications, and services.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
Contact information, such as your name, email address, telephone number, billing address, and location;
Purchase and transaction information, such as the services or products purchased, payment status, discounts used, and transaction history;
Scheduling and participation information, such as appointments, attendance, time zone, and service preferences;
Communications you send to us, including emails, messages, form responses, inquiries, feedback, and testimonials;
Coaching and intake information you voluntarily provide, such as goals, habits, professional or personal circumstances, fitness activities, nutrition information, injuries, health considerations, and progress;
Marketing preferences, such as whether you have requested or opted out of promotional communications; and
Website and technical information, such as IP address, browser type, device information, referring pages, pages visited, approximate location, and cookie or analytics data.
Please do not provide sensitive information that is not reasonably necessary for the service you are requesting.
PAYMENT INFORMATION
Payments are processed by third-party payment processors. We may receive transaction details, such as your name, billing information, payment status, and limited payment-method information, but we do not directly receive or store your complete payment-card number.
Payment processors handle payment information under their own privacy policies and security practices.
HOW WE COLLECT INFORMATION
We collect information:
Directly from you when you make a purchase, complete a form, schedule a session, participate in coaching, contact us, or subscribe to communications;
Automatically through our website, cookies, analytics tools, and similar technologies; and
From service providers that help us operate our website, store, scheduling, communications, and services.
HOW WE USE INFORMATION
We may use personal information to:
Process purchases and scheduled payments;
Provide coaching, programs, workshops, digital materials, and related support;
Schedule sessions and communicate about your participation;
Personalize plans, materials, and services;
Respond to questions, requests, billing issues, or support needs;
Maintain business, tax, accounting, and transaction records;
Operate, secure, troubleshoot, and improve our website and services;
Prevent fraud, misuse, or security threats;
Send promotional communications when permitted by law and consistent with your preferences; and
Comply with legal obligations and enforce our agreements.
When you voluntarily provide health, fitness, nutrition, or other sensitive personal information for coaching purposes, you authorize us to use that information to provide the services you requested.
Harmon(y) Coaching is not a healthcare provider, and information collected through coaching is generally not protected by the Health Insurance Portability and Accountability Act, commonly known as HIPAA.
HOW WE SHARE INFORMATION
We may share personal information with service providers that perform functions on our behalf, including:
Website and online-store hosting;
Payment processing and fraud prevention;
Scheduling and video conferencing;
Email, forms, messaging, and customer communications;
Cloud storage and document management;
Analytics and website operations; and
Professional advisers, such as accountants, attorneys, or consultants.
These providers receive information as reasonably necessary to perform their services and may process it under their own privacy policies.
We may also disclose information:
When required by law, subpoena, court order, or lawful government request;
To protect our rights, customers, business, or the safety of another person;
To investigate fraud, security issues, or violations of our agreements; or
In connection with a potential or completed sale, transfer, reorganization, or succession of the business.
We do not currently sell or rent personal information. We do not currently share personal information for cross-context behavioral advertising. If those practices change, we will update this policy and provide any legally required choices.
COOKIES AND ANALYTICS
Our website and service providers may use cookies and similar technologies that are necessary for website functions, checkout, security, preferences, and analytics.
Your browser may allow you to block or delete cookies. Blocking necessary cookies may prevent parts of the website or checkout process from working properly. Where required, we will provide cookie notices or consent controls.
EMAIL COMMUNICATIONS
We may send transactional or relationship communications relating to purchases, appointments, payment status, services, or customer support.
If you receive promotional emails, you may unsubscribe using the link provided in the message or by contacting ashley@ashleyharmon.net. Unsubscribing from marketing does not prevent us from sending necessary service or transaction communications.
DATA RETENTION
We retain personal information for as long as reasonably necessary to:
Provide services and maintain client relationships;
Complete transactions and scheduled payments;
Maintain tax, accounting, and business records;
Resolve disputes and enforce agreements;
Meet legal or regulatory obligations; and
Protect the security and integrity of our business.
Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, electronic communication, storage system, or internet transmission can be guaranteed to be completely secure.
You are responsible for protecting any passwords, account credentials, devices, and private links associated with the services you use.
YOUR PRIVACY CHOICES
You may contact us to request access to, correction of, or deletion of personal information you have provided.
We may need to verify your identity before completing a request. We may retain information when required for transactions, taxes, legal compliance, dispute resolution, security, or other legitimate business purposes.
Depending on where you live, applicable law may provide additional privacy rights. We will honor legally valid requests as required.
CHILDREN’S PRIVACY
Our website, store, and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Our paid coaching services are intended for individuals who are at least 18 unless a particular service expressly states otherwise and appropriate consent arrangements are established.
THIRD-PARTY LINKS AND SERVICES
Our website or communications may link to third-party websites, platforms, or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent privacy practices.
CHANGES TO THIS POLICY
We may update this Privacy Policy as our practices, services, technology, or legal obligations change. The effective date above identifies the current version.
Material changes may be announced through the website or other appropriate communication.
CONTACT
Questions or requests relating to this Privacy Policy may be sent to:
Ashley Harmon-Poston
Harmon(y) Coaching
ashley@ashleyharmon.net
HARMON(Y) COACHING POLICIES
LAST UPDATED SEPTEMBER 25, 2026