TERMS OF SERVICE
These Terms of Service apply to purchases from and use of services offered by Ashley Harmon-Poston (“Ashley,” “we,” “us,” or “our”). Harmon(y) Coaching is the brand name under which Ashley currently offers coaching services and related products.
By placing an order, you acknowledge that you have reviewed and agree to these Terms of Service, the Return and Refund Policy, the Privacy Policy, the applicable offer description, and any additional agreement associated with your purchase.
ELIGIBILITY
You must be at least 18 years old and legally able to enter into a binding agreement to make a purchase.
You agree to provide accurate, current, and complete billing and contact information and to update that information when necessary.
OFFER-SPECIFIC TERMS
Each service, program, workshop, or product may have its own description, schedule, inclusions, eligibility requirements, expiration terms, cancellation rules, or client agreement.
Those offer-specific terms are incorporated into these Terms of Service. If an offer-specific agreement directly conflicts with these general terms, the offer-specific agreement will control for that purchase.
PRICES AND PAYMENT
Prices are shown in U.S. dollars unless otherwise stated. You agree to pay the price, taxes, and any other charges disclosed before you complete your purchase.
Promotional codes and discounts must be applied at checkout and will not ordinarily be applied retroactively. We reserve the right to correct pricing or listing errors before fulfilling an order. If an error affects a completed purchase, we will contact you with an appropriate resolution.
Payments are processed by independent payment processors. We do not directly receive or store your complete payment-card number.
PAYMENT PLANS
When a payment plan is offered, it is a method of paying a fixed purchase price in installments. It is not a subscription, trial, or month-to-month arrangement.
By selecting a payment plan, you:
• Commit to paying the entire stated purchase price;
• Authorize the scheduled installments disclosed at checkout to be charged to your selected payment method;
• Agree to keep a valid payment method on file until the balance is paid; and
• Understand that discontinuing participation does not cancel the remaining balance.The installment amount, number of installments, and payment schedule will be disclosed before purchase.
If a scheduled payment fails, we may notify you, retry the payment through our payment processor, and ask you to provide an updated payment method. You will have seven calendar days after notice to resolve the failed payment unless a different period is stated in your offer-specific agreement.
We may pause sessions, access, materials, messaging support, or other services while a payment remains overdue. Any unpaid balance will remain due, subject to applicable law.
REFUNDS AND CANCELLATIONS
Purchases are governed by our Return and Refund Policy and any offer-specific cancellation or rescheduling terms.
Unless otherwise stated, purchases are nonrefundable. Failure to participate, schedule sessions, complete assignments, use available support, or achieve a particular result does not create a right to a refund.
ADDITIONAL CLIENT AGREEMENTS
Certain services may require a separate coaching agreement, informed-consent document, fitness waiver, health questionnaire, or similar document.
If an additional agreement is required, participation may not begin until it has been completed. Any additional agreement will apply only to the service it addresses.
If you are presented with a required agreement only after purchasing and choose not to accept it before receiving services or materials, contact us promptly. We may cancel the purchase and refund the amount paid, subject to applicable law and any terms disclosed before purchase.
SCHEDULING AND PARTICIPATION
You are responsible for scheduling and attending sessions, completing required forms, and communicating scheduling conflicts in accordance with the terms of your particular service.
Late-cancellation, missed-session, rescheduling, expiration, and communication policies may vary by offer and will be provided in the applicable listing or client agreement.
You are responsible for having suitable technology, internet access, and a reasonably private environment for virtual services.
NATURE OF COACHING
Coaching is a collaborative process intended to support reflection, goal setting, behavior change, planning, and personal or professional development.
Coaching is not psychotherapy, mental-health treatment, medical care, physical therapy, legal advice, financial advice, or any other licensed professional service. Coaching is not a substitute for diagnosis or treatment from an appropriately qualified professional.
Fitness and nutrition information is provided for general educational and coaching purposes. It is not individualized medical treatment or a substitute for advice from a physician, registered dietitian, physical therapist, or other qualified healthcare provider.
You are responsible for determining whether an activity is appropriate for you and for consulting an appropriate professional when needed, particularly if you have an injury, medical condition, pregnancy, history of disordered eating, or other health concern.
CLIENT RESPONSIBILITY AND RESULTS
You remain responsible for your own decisions, actions, wellbeing, and results.
We do not promise or guarantee any particular personal, professional, financial, fitness, nutrition, health, or other outcome. Testimonials and examples describe individual experiences and do not guarantee that you will achieve the same result.
INTELLECTUAL PROPERTY
Unless otherwise stated, all materials provided through our website, programs, services, workshops, and digital products are owned by or licensed to Ashley Harmon-Poston.
Your purchase grants you a limited, personal, nonexclusive, nontransferable right to use the materials for your own individual purposes. You may not copy, reproduce, publish, sell, sublicense, distribute, share login credentials, upload materials publicly, or use the materials to create or provide competing products or services without prior written permission.
ACCEPTABLE CONDUCT
You agree not to misuse the website, services, community spaces, technology, or materials; interfere with other participants; engage in harassment or unlawful conduct; or infringe another person’s rights.
We may restrict or terminate access for material misconduct, nonpayment, abuse, or violation of these terms. Any financial consequences will be handled in accordance with the applicable agreement, refund policy, and law.
THIRD-PARTY SERVICES
We may use third-party providers for website hosting, payment processing, scheduling, video conferencing, forms, communications, file storage, analytics, and related business functions.
Your use of those services may also be subject to the provider’s own terms and privacy practices. We are not responsible for a third party’s independent acts, outages, security incidents, or service changes, although we will take reasonable steps to address issues affecting services you purchased from us.
SERVICE AVAILABILITY
We may reasonably modify the timing, delivery method, technology, or nonmaterial features of a service when necessary. We will not materially reduce a purchased service without offering an appropriate alternative or remedy.
We are not responsible for delay or interruption caused by circumstances reasonably outside our control, including illness, emergencies, power or internet failures, severe weather, natural disasters, or third-party platform outages.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ashley Harmon-Poston will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your purchase, participation, use of materials, or inability to access a service.
To the fullest extent permitted by law, our total liability arising from a particular purchase will not exceed the amount you paid for that purchase.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limits any nonwaivable consumer right.
GOVERNING LAW
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where the mandatory laws of your jurisdiction apply.
Before pursuing formal legal action, you agree to contact us and make a reasonable good-faith effort to resolve the dispute informally. This does not prevent either party from exercising rights or seeking remedies available under applicable law.
CHANGES TO THESE TERMS
We may update these Terms of Service as our business, services, or legal obligations change. The effective date above identifies the current version.
The terms in effect when you make a purchase will ordinarily govern that purchase unless a change is required by law or you agree to updated terms.
CONTACT
Questions about these terms, billing, or a purchase may be sent to:
Ashley Harmon-Poston
Harmon(y) Coaching
ashley@ashleyharmon.net